What are IronPoints?

IronPoints are points that customers earn when purchasing any product from IRONBEASTS. Each product is assigned a specific number of points.

How many IronPoints can I earn per product?

You can see the number of IronPoints associated with each product at checkout. Products that offer extra points are marked with a coin icon in the corner of the product image.

What are IronPoints used for?

The IronPoints earned with each purchase are accumulated in the customer’s account and can be used on future orders.

Do IronPoints expire?

Yes. IronPoints are valid for 12 months, starting from the date the order process is completed.

How can I redeem my IronPoints for rewards?

After adding items to the Shopping Cart and proceeding to the “Checkout” stage, a page will be displayed informing the customer of the total IronPoints available in their account. On this page (Stage 1 – “Rewards”), the customer may choose to save their IronPoints for future orders or redeem them for the rewards displayed by selecting the corresponding option.
The customer may select rewards according to the number of IronPoints available in their account by clicking “ADD TO CART”. The redemption of points for rewards is always limited to a maximum total of 1500 IronPoints per order.
After selecting the desired rewards, the customer must click “REDEEM NOW”.

How can I earn extra IronPoints?

Customers can earn additional IronPoints on products that offer extra points (marked with a coin icon in the corner) and through special campaigns we may launch.

What does it mean to have IronPoints “Pending”?

If you choose a payment method other than immediate payment, having IronPoints “pending” means that the order in which the IronPoints were earned has not yet been shipped and invoiced. The customer will receive the points as soon as the order status changes to processing.

The rewards I redeemed with IronPoints were not included in my order. What happened?

If the customer removes one or more products from the Shopping Cart after selecting rewards through IronPoints redemption, those rewards will also be removed and the corresponding IronPoints will be refunded.
If the selected rewards were not included in the order, the customer should check their Orders history and verify whether the points were deducted. If no deduction is shown, this means the rewards were not correctly added to the Shopping Cart and therefore were not included in the order.

My IronPoints balance is negative. What happened?

This situation may occur for one of the following reasons:

• An order was returned to IRONBEASTS after the customer had already redeemed the IronPoints earned from that order for rewards in a subsequent order. IronPoints from a returned order are canceled once the returned items are received at the IRONBEASTS Logistics Center.
• The IronPoints balance is updated after the return process is completed. If the customer used those points before the return was finalized, the balance will become negative.
• An order was fully or partially returned after the customer had already redeemed part or all of the IronPoints earned from the returned product(s) for rewards. IronPoints earned from a product are canceled whenever that product is returned. If the points have already been redeemed, the balance will become negative.

Can I exchange or return products purchased with IronPoints?

IRONBEASTS does not accept exchanges or returns of products purchased with IronPoints.

Can I redeem all my IrontPoints in a single order?

For each order, it is possible to redeem up to 1500 IronPoints accumulated from previous purchases.