We want you to be completely satisfied with your purchase from IRONBEAST’S LIFESTYLE.
Customers may request an exchange or return within 15 days of receiving their order, subject to the conditions described below.
Before Sending Any Item
You must inform us of your decision by an unequivocal statement. The easiest way is through the Withdrawal Request page on our website, where you can submit your request in two steps and receive immediate confirmation by email. If you prefer, you can follow the steps below:
Before returning any product, customers must first contact our support team at:
orders@ironbeastslifestyle.com
Please include the following information:
- Order Number
- Product Name(s)
- Whether the request is for an Exchange or Return
- Reason for the request
Our team will review the request and provide the next steps for the process.
Please note that messages sent through platforms such as Instagram, Facebook, or other email addresses may not be monitored and may not receive a response.
General Conditions
To be eligible for an exchange or return:
- Products must be returned with their original tags and in the same condition as received.
- Items must not show signs of use, odors, damage, alterations, or washing.
- Proof of purchase/order number must be included with the return.
- Exchanges are subject to product availability.
Exchanges
If you would like to exchange an item (for example, due to size preference), please follow the process below.
1. Return Shipping
After confirmation from our support team, please send the original item(s) to the address below.
Return shipping costs are the responsibility of the customer.
Please include your order number inside the package.
Return Address:
IRONBEAST’S LIFESTYLE
Estrada de São Pedro, 56, Barreira
2410-023 Leiria
Portugal
Phone: +351 915 744 221
2. Shipping Information
Once the item has been shipped, please share:
- The tracking number
- The shipping carrier used
When creating the shipment with the courier, customers should also include our email address:
orders@ironbeastslifestyle.com
This allows us to receive shipment updates and delivery notifications regarding the return package status.
3. Exchange Process
Once we receive and inspect the returned item(s), we will issue a coupon equal to the value of the returned product(s).
The coupon can then be used to place a new order for:
- a different size, or
- another preferred product.
Exchanges are subject to product availability.
Returns
If you wish to return one or more items for a refund, please follow the process below.
1. Return Shipping
After confirmation from our support team, please send the original item(s) to the address below.
Return shipping costs are the responsibility of the customer.
Please include your order number inside the package.
Return Address:
IRONBEAST’S LIFESTYLE
Estrada de São Pedro, 56, Barreira
2410-023 Leiria
Portugal
Phone: +351 915 744 221
2. Shipping Information
Once the item has been shipped, please share:
- The tracking number
- The shipping carrier used
When creating the shipment with the courier, customers should also include our email address:
orders@ironbeastslifestyle.com
This allows us to receive shipment updates and delivery notifications regarding the return package status.
3. Refund Process
Once we receive and inspect the returned item(s), a refund for the full value of the returned product(s) will be issued using the original payment method whenever applicable.
Please note that shipping costs are non-refundable unless the return is caused by an error on the part of IRONBEAST’S LIFESTYLE.
Incorrect or Defective Products
If you received:
- an incorrect product, or
- a defective item,
Please contact us within 15 days of receiving the order.
After verification, IRONBEAST’S LIFESTYLE will cover the exchange or return shipping costs related to the affected item(s).
Our support team will provide all necessary instructions for the process.
International Returns (Non-EU & Customs Returns)
Orders returned from countries outside the European Union, including the United Kingdom, are subject to customs procedures, additional shipping requirements, and administrative processing.
Due to the complexity and costs involved in international returns, standard exchanges are not available for returns requiring customs processing.
Instead, after the returned item(s) are received and approved, customers will receive:
- a refund, or
- a store coupon equivalent to the returned product value,
depending on the situation and guidance provided by our support team.
Please note that international return processes may take up to approximately 2 months to be fully completed due to customs clearance and shipping procedures.
Estimated Return Costs
The estimated return handling and shipping cost is:
- £43.90 GBP
- €52 EUR
- $59 USD
- 48 CHF
Currency values are approximate and may vary depending on exchange rates at the time of payment.
International Return Process
1. Contact Support First
Before proceeding, customers must contact:
orders@ironbeastslifestyle.com
Please include:
- Order Number
- Product Name(s)
- Reason for the return
- Country of shipment
Our support team will review the request and confirm whether the return can proceed.
2. Return Payment
Once the request is approved, we will provide a payment link for the international return handling and shipping costs.
3. DHL Return Label
After payment confirmation, we will provide a DHL return label for the original item(s).
4. Return Shipment
The customer must prepare and ship the package according to the instructions provided by our support team.
5. Inspection & Resolution
Once the returned item(s) are received and inspected:
- a refund, or
- a store coupon for the product value
will be issued according to the approved return arrangement.
Non-Eligible Items
Products marked as Stock-Off are considered non-returnable items and are not eligible for exchanges or returns.
Need Help?
If you have any questions regarding exchanges or returns, feel free to contact us at: